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Customer Service : Empowerment and Entrapment

Grugulis, Irena(Edited by), Sturdy, Andrew(Edited by), Willmott, Hugh(Edited by)

Part of the Critical Perspectives on Work and Organisations series

See all formats and editions

Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all.

This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

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Product Details

Publisher/Imprint Red Globe Press

ISBN/Ean0333946073 / 9780333946077

FormatPaperback / softback

Dewey658.812

Published31/03/2001

Country of PubUnited Kingdom

Book LanguageEnglish

Pagesxi, 215 pages

Dimensions24 cm

Readershippostgraduate /undergraduate Learn More

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