Search Results - Books - Academic - Butterworth-Heinemann Ltd

Meeting customer needs

Paperback / softback 1 Oct 2003
ISBN: 9780750659840
Dewey: 658.812
£36.54
RRP £42.99 Save 15%

Excellent Customer Service

Paperback / softback 1 May 1996
ISBN: 9780750629904
Dewey: 658.812
£159.95
£60.00

First Class Customer Service

Paperback / softback 1 Nov 1996
ISBN: 9780750635264
Dewey: 658.812
£110.00

Sales management

Paperback / softback 15 Jan 1998
ISBN: 9780750633611
Dewey: 658.81
£50.14
RRP £58.99 Save 15%

Customer relationship management : perspectives from the marketplace

Hardback 29 Oct 2002
ISBN: 9780750656771
Dewey: 658.812
£48.44
RRP £56.99 Save 15%

The handbook of CRM : achieving excellence in customer management

Hardback 31 Oct 2005
ISBN: 9780750664370
Dewey: 658.812
£48.44
RRP £56.99 Save 15%

Business success through service excellence

Paperback / softback 9 Jul 2004
ISBN: 9780750660853
Dewey: 658.812
£39.94
RRP £46.99 Save 15%
£48.44
RRP £56.99 Save 15%

Global customer service : thinking globally to sell locally

Hardback 15 Jul 2003
ISBN: 9780750676878
Dewey: 658.812
£19.99

Measuring Customer Satisfaction : Hot Buttons and Other Measurement Issues

Hardback 31 Jul 2000
ISBN: 9780877572763
Dewey: 658.812072
Out of Print
Out of Print
Out of Print

Customer focus

Paperback 21 Aug 1997
ISBN: 9780750636636
Dewey: 658.812
Out of Print

This title has been replaced View Replacement

Customer relationship management

Paperback 12 Nov 2003
ISBN: 9780750655026
Dewey: 658.812

This title has been replaced View Replacement

Sales Operations

Paperback 17 Jul 1995
ISBN: 9780750619868
Dewey: 658.81
Out of Print

Customer Communications in Marketing

Paperback 1 Jul 2001
ISBN: 9780750653039
Dewey: 658.812
Out of Print

** Canc Resp Cust Serv Syst ECS 1

Microfilm 17 May 1995
ISBN: 9780750625043
Dewey: 658.812
Out of Print

** Canc Users Gde: Cust Serv ECS 6

Microfilm 27 Mar 1995
ISBN: 9780750625098
Dewey: 658.812
Out of Print

Outstanding Customer Service : Unit 4 : User Guide

Paperback 1 Nov 1995
ISBN: 9780750627085
Dewey: 658.812
Out of Print

Sales and sales management

Paperback 15 Apr 1997
ISBN: 9780750628495
Dewey: 658.81
Out of Print

** Canc Cust Serv Solutions ECS 4

Microfilm 17 May 1995
ISBN: 9780750625074
Dewey: 658.812
Out of Print

Excellent Customer Service : Level 6 : Portfolio Development Guide

Paperback 1 May 1996
ISBN: 9780750629911
Dewey: 658.812
Out of Print

Principles of customer care and service quality

Paperback 15 Sep 2000
ISBN: 9780750642040
Dewey: 658.812
Out of Print

Excellent Customer Service : Level 5 : Improving Customer Service

Paperback 1 May 1996
ISBN: 9780750629973
Dewey: 658.812
Out of Print

Excell Cust Serv Set (0750629908)

Microfilm 27 Mar 1995
ISBN: 9780750625111
Dewey: 658.812
Out of Print

Excellent Customer Service : Level 4 : Customer Service Solutions

Paperback 1 May 1996
ISBN: 9780750629966
Dewey: 658.812
Out of Print
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