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Image for Customer Relationship Management Essentials

Customer Relationship Management Essentials

Boehm, Thomas, Gosney, John

Part of the Prima development series

See all formats and editions

As e-business grows, customer service and customer service management are becoming more of an issue.

This book seeks to show the circular relationship between suppliers, technology and customers, which together provide the infrastructure for customer support in an e-business environment.

Read More

Product Details

Publisher/Imprint Prima Tech

ISBN/Ean0761528458 / 9780761528456

FormatMixed media product

Dewey658.81202854678

Published01/10/2000

Country of PubUnited States

Book LanguageEnglish

Pages450p.

Dimensions24 cm

Readershipresearch & professional Learn More

BIC KJE E-commerce: business aspects, KJM Management & management techniques, KJSU Customer services, UDB Internet guides & online services