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Customer Service Performance Benchmarks

On the Dilution of Customer Orientation in Customer-Focused Sales Organizations

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How to be Great at Customer Service

Sales and Marketing a Dynamic Approach : Developing for Economies Essential Knowledge, Disciplines and Protocols to Help Achieve Positive Sales Results

Managing Human Resources in Call Centres

Making Light Work : Rethinking the Service Organisation

Beyond Loyalty : The Next Generation of Customer Relationship Management

Successful Selling Unlocked : Relationship Marketing

Superstar Sales Manager's Secrets : Revised Edition

Superstar sales manager's secrets

Obtaining and Retaining Customers

e-CRM : Customer Management Strategies for e-Business - Improving Profitability and Sustaining Customer Relationship Through On-line Channels

Coaching for Sales and Customer Service Success

Stop Selling and Get Clients : The 9 Proven Steps for Professionals Who Want More Clients, ( Without Even Selling. )

Manual for the Management of Question-and-answer Services

Carving Jelly : A Managers Reference to Implementing CRM (Customer Relationship Management Systems)

Tough Customers : How to Keep Them Smiling and Yourself Sane!

What Customers Really Want

I Was Your Customer : A Survival Kit for World-Class Customer Care

Managing Key Clients

Fast Track Your Sales Team : Hire the Best in the Business

Navigating the Customer Contact Center in the 21st Century : A Technology and Management Guide

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BUILDING CALL CENTER CULTURE : STRATEGIE

The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service

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