Case scenarios in hospitality supervision

"Case Scenarios In Hospitality Supervision" presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel.

The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills.

The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large.

Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum.