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Sicherung von Property Rights bei komplexer Leistungserstellung : Vergleichende Untersuchung von Wirtschaftsmediation und Claim Management

Kundennahe in Dienstleistungsunternehmen : Empirische Analyse von Banken

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Die Zeitverwendung von Konsumenten : Implikationen fur das Dienstleistungsmarketing

Prosoziales Dienstleisterverhalten im Kundenkontakt

Neue Aspekte des Dienstleistungsmarketing : Konzepte fur Forschung und Praxis

Die Dimension Zeit im Dienstleistungsmarketing

Dienstleistungsmarketing : Konzeptionen und Anwendungen

Standortplanung fur Dienstleistungsunternehmen : Das Beispiel multifunktionaler Sportanlagen

Interaktion bei der Erstellung von Dienstleistungen : Die Koordination der Aktivitaten von Anbieter und Nachfrager

Dienstleistungen im Internet und ihre Qualitat aus Kundensicht

Kostenerfassung und Kostenmanagement von Kundenintegrationsprozessen

Innovationsmanagement industrieller Dienstleistungen : Theoretische Grundlagen und praktische Gestaltungsmoglichkeiten

Messung der Dienstleistungsqualitat in komplexen Marktstrukturen : Perspektiven fur ein Qualitatsmanagement von Hochschulen

Kapazitatsmanagement von Dienstleistungsunternehmungen : Eine Analyse aus Anbieter- und Nachfragersicht

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