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The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources

Perfect Phrases for Customer Service, Second Edition

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Why Customers Don't Do What They're Supposed To and What To Do About It

The Big Book of Customer Service Training Games

PowerPoint (R) Presentations That Sell

Please Every Customer: Delivering Stellar Customer Service Across Cultures

The Solution Selling Fieldbook

The Big Book of Sales Games

Sales Management Demystified

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

Leading Through Relationship Marketing : How Winning Organizations Leverage Stakeholder Relationships to Improve Business Performance

Care Packages for Your Customers

OPT-IN MARKETING

Outsell Your Competition: Consultative Selling Strategies for the 21st Century

Customer Relationship Management

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

Churchill/Ford/Walker's Sales Force Management

Managing and Motivating Contact Center Employees

The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service

Winning Sales Letters From Prospect to Close

Master Data Management and Customer Data Integration for a Global Enterprise

Perfect Phrases for Sales Presentations: Hundreds of Ready-to-Use Phrases for Delivering Powerful Presentations That Close Every Sale

The Ten Demandments: Rules to Live By in the Age of the Demanding Customer

The Customer Signs Your Paycheck

Sales Management

Instant Repeat Business

When Customers Think We Don't Care : Ending Actions That Self-destruct Companies, Customer Service and Jobs

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