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Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value

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Please Every Customer: Delivering Stellar Customer Service Across Cultures

The Big Book of Sales Games

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

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The Inside Advantage

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Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

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The Customer Signs Your Paycheck

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

Care Packages for Your Customers

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Perfect Phrases for Sales Presentations: Hundreds of Ready-to-Use Phrases for Delivering Powerful Presentations That Close Every Sale

Winning Sales Letters From Prospect to Close

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

How You Do... What You Do: Create Service Excellence That Wins Clients For Life

Contextual Pricing: The Death of List Price and the New Market Reality

Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

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