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Winning on purpose : the unbeatable strategy of loving customers

HBR's 10 must reads on sales

Sales management that works : how to sell in a world that never stops changing

Loyalty rules! : how today's leaders build lasting relationships

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Sales Management That Works: How to Sell in a World That Never Stops Changing

Reorganize for Resilience: Putting Customers at the Center of Your Business

Focusing on Your Customer.

Do You Want to Keep Your Customers Forever?

Sense and Respond: Capturing Value in the Networked Era

HBR's 10 Must Reads on Sales (with bonus interview of Andris Zoltners) (HBR's 10 Must Reads)

Winning on purpose: the unbeatable strategy of loving customers

Aligning Strategy and Sales: The Choices, Systems, and Behaviors that Drive Effective Selling

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Simply better : winning and keeping customers by delivering what matters most

Connected strategy : building continuous customer relationships for competitive advantage

Net worth : shaping markets when customers make the rules

Loyalty rules! : how today's leaders build lasting relationships

Customer connections : new strategies for growth

Reorganize for resilience : putting customers at the center of your business

Making customers matter

Do you want to keep your customers forever?

Focusing on Your customer

Winning the service game

Customer equity : building and managing relationships as valuable assets

Real time : preparing for the age of the never satisfied customer

Work is theatre & every business a stage

Best face forward : winning customers must improve their service interfaces with customers

Real time : preparing for the age of the never satisfied customer

Harvard business review on pricing

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