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Image for Master data management and data governance

Master data management and data governance

eBook 1 Jan 2011
Publisher McGraw-Hill
ISBN: 9780071744591
Dewey: 658.8120285574
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Image for Perfect phrases for customer service

Perfect phrases for customer service

series Perfect Phrases
eBook 16 Jan 2011
Publisher McGraw-Hill
ISBN: 9780071759298
Dewey: 658.812
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Image for 7 tenets of Taxi Terry: how every employee can create and deliver the ultimate customer experience

7 tenets of Taxi Terry: how every employee can create and deliver the ultimate customer experience

Ebook 23 Jun 2014
Publisher McGraw-Hill
ISBN: 9780071822213
Dewey: 658.812
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Image for Rethinking the sales force: redefining selling to create and capture customer value

Rethinking the sales force: redefining selling to create and capture customer value

eBook 16 Mar 1999
Publisher McGraw-Hill
ISBN: 9780071371261
Dewey: 658.81
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Image for Everything I know about sales success: the world's greatest business minds reveal their winning secrets

Everything I know about sales success: the world's greatest business minds reveal their winning secrets

series Selling power
eBook 16 Jun 2006
Publisher McGraw-Hill
ISBN: 9780071491570
Dewey: 658.81
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The solution-centric organization

eBook 16 Jun 2006
Publisher McGraw-Hill
ISBN: 9780071491662
Dewey: 658.81
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Image for The mind of the customer: how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success

The mind of the customer: how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success

Ebook 16 Mar 2006
Publisher McGraw-Hill
ISBN: 9780071501682
Dewey: 658.81
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Image for The big book of customer service training games: quick, fun activities for all customer facing employees

The big book of customer service training games: quick, fun activities for all customer facing employees

series Big Book Series
eBook 16 Oct 1998
Publisher McGraw-Hill
ISBN: 9780071501828
Dewey: 658.812
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Care packages for your customers

eBook 16 Jun 2007
Publisher McGraw-Hill
ISBN: 9780071509480
Dewey: 658.812
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Sales management demystified

series Demystified series
eBook 16 Jun 2007
Publisher McGraw-Hill
ISBN: 9780071510325
Dewey: 658.81
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Image for Master sata management & customer data integration for a global enterprise

Master sata management & customer data integration for a global enterprise

eBook 24 May 2007
Publisher McGraw-Hill
ISBN: 9780071510899
Dewey: 658.8120285
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Image for Selling for the long run: build lasting customer relationships for breakthrough results

Selling for the long run: build lasting customer relationships for breakthrough results

eBook 16 Nov 2010
Publisher McGraw-Hill
ISBN: 9780071752374
Dewey: 658.812
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Image for Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation

Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation

series Perfect Phrases Series
eBook 16 Feb 2005
Publisher McGraw-Hill
ISBN: 9780071465113
Dewey: 658.812
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Customer Relationship Management

series A briefcase book
Ebook 16 Oct 2001
Publisher McGraw-Hill
ISBN: 9780071394123
Dewey: 658.812
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Image for Short cycle selling: beating your competitors in the sales race

Short cycle selling: beating your competitors in the sales race

Ebook 1 Apr 2002
Publisher McGraw-Hill
ISBN: 9780071406253
Dewey: 658.81
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Image for The ten demandments: universal truths for success in the age of the customer

The ten demandments: universal truths for success in the age of the customer

eBook 16 Jun 2002
Publisher McGraw-Hill
ISBN: 9780071415682
Dewey: 658.812
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Image for Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff

Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff

eBook 16 Jan 2003
Publisher McGraw-Hill
ISBN: 9780071428927
Dewey: 658.812
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Image for The solution selling fieldbook

The solution selling fieldbook

eBook 15 Jul 2005
Publisher McGraw-Hill
ISBN: 9780071456081
Dewey: 658.8101
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Image for Customer obsession: how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession: how to acquire, retain, and grow customers in the new age of relationship marketing

eBook 16 Nov 2008
Publisher McGraw-Hill
ISBN: 9780071641463
Dewey: 658.812
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Image for How you do - what you do: create service excellence that wins clients for life

How you do - what you do: create service excellence that wins clients for life

eBook 16 Jun 2008
Publisher McGraw-Hill
ISBN: 9780071641753
Dewey: 658.812
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Image for The solution selling fieldbook

The solution selling fieldbook

eBook 23 Jun 2005
Publisher McGraw-Hill
ISBN: 9780071830720
Dewey: 658.8101
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Image for Major account sales strategy

Major account sales strategy

eBook 16 May 1989
Publisher McGraw-Hill
ISBN: 9780071708401
Dewey: 658.81
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Image for Service innovation: how to go from customer needs to breakthrough services

Service innovation: how to go from customer needs to breakthrough services

eBook 25 Jun 2010
Publisher McGraw-Hill
ISBN: 9780071717861
Dewey: 658.812
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Image for Voice-of-the-customer marketing: a revolutionary five-step process to create customers who care, spend, and stay

Voice-of-the-customer marketing: a revolutionary five-step process to create customers who care, spend, and stay

eBook 22 Oct 2010
Publisher McGraw-Hill
ISBN: 9780071743082
Dewey: 658.812
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Image for CRM at the speed of light: capturing and keeping customers in Internet real time

CRM at the speed of light: capturing and keeping customers in Internet real time

eBook 1 Aug 2004
Publisher McGraw-Hill
ISBN: 9780072264401
Dewey: 658.81202854678
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Image for CRM at the speed of light: essential customer strategies for the 21st century

CRM at the speed of light: essential customer strategies for the 21st century

eBook 11 Dec 2009
Publisher McGraw-Hill
ISBN: 9780071590464
Dewey: 658.81202854678
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Image for The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

Ebook 1 Oct 2011
Publisher McGraw-Hill
ISBN: 9780071762144
Dewey: 658.812
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Image for Every business has an inside advantage

Every business has an inside advantage

eBook 26 Sep 2007
Publisher McGraw-Hill
ISBN: 9780071762571
Dewey: 658.812
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Image for Built to serve: how to drive the bottom line with people-first practices

Built to serve: how to drive the bottom line with people-first practices

eBook 16 Sep 2007
Publisher McGraw-Hill
ISBN: 9780071595964
Dewey: 658.812
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Image for Value-based pricing: drive sales and boost your bottom line by creating, communicating and capturing customer value

Value-based pricing: drive sales and boost your bottom line by creating, communicating and capturing customer value

Ebook 1 Oct 2011
Publisher McGraw-Hill
ISBN: 9780071768603
Dewey: 658.816
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