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Perfect Phrases for Customer Service, Second Edition

PowerPoint (R) Presentations That Sell

Please Every Customer: Delivering Stellar Customer Service Across Cultures

Customer Relationship Management

Built for Use: Driving Profitability Through the User Experience

Sales Management

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

Winning Sales Letters From Prospect to Close

The Customer Signs Your Paycheck

Perfect Phrases for Sales Presentations: Hundreds of Ready-to-Use Phrases for Delivering Powerful Presentations That Close Every Sale

When Customers Think We Don't Care : Ending Actions That Self-destruct Companies, Customer Service and Jobs

Leading Through Relationship Marketing : How Winning Organizations Leverage Stakeholder Relationships to Improve Business Performance

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

Getting Partnering Right: How Market Leaders Are Creating Long-Term Competitive Advantage

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

Sales Management

CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

The Team Selling Solution: Creating and Managing Teams That Win the Complex Sale

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