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Image for Excellent customer service trainer resource pack

Excellent customer service trainer resource pack - Trainer Resource Pack

Stubbs, David R.
See all formats and editions

This pack aims to help an organization achieve excellent customer service skills.

The seven workshops in this pack cover the key areas of customer service and are designed to be led by a trainer or course leader.

They are mapped to the revised Customer Service S/NVQ level 3 standards.

The material for each workshop includes notes for the trainer, group activities, OHPs and handouts.

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Product Details
Butterworth-Heinemann Ltd
0750629983 / 9780750629980
Loose-leaf
658.812
31/12/1996
United Kingdom
English
104p. : ill.
30 cm
further/higher education /research & professional Learn More
Ringbinder set.
4KVC For NVQ / SVQ (National / Scottish Vocational Qualification), KJSU Customer services
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