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How to measure customer satisfaction (Second edition.)

Brierley, John, Hill, Nigel
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Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme.

The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

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£200.00
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Product Details
Routledge
1351930044 / 9781351930048
eBook (EPUB)
658.812
05/07/2017
England
English
160 pages
Copy: 30%; print: 30%
This edition originally published: Aldershot: Gower, 2003 Description based on CIP data; resource not viewed.
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