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The Customer Revolution

Seybold, Patricia B., Smith, Clare(Edited by)

See all formats and editions

The Customer Revolution shows how companies at the forefront will be the ones who design an organisation structure, develop a set of business models, and have a product portfolio that can all be altered overnight based on customer behaviour, feedback and suggestions.

Based on extensive research in North America, Europe and Asia and covering many detailed case examples of cutting-edge practices by leading companies around the world, The Customer Revolution shows you exactly how to be at the forefront of the industry.

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Product Details

Publisher/Imprint Cornerstone Digital

ISBN/Ean1843451662 / 9781843451662

FormatDigital

Dewey658.812

Published04/02/2002

Country of PubUnited Kingdom

ReadershipGeneral (US: Trade)/Professional & Vocational Learn More

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