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Image for Please Your Guests

Please Your Guests : Business Guide for Small Hotels, B and B's, Guesthouses and Farmhouses

Allmark, Annette, HAYTER, ROY
Part of the Hospitality Training Foundation series
See all formats and editions

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse.

The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit.

Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.

Read More
Title Unavailable: Out of Print
Product Details
Cengage Learning Vocational
0333751132 / 9780333751138
Paperback
647.068
31/07/1998
United Kingdom
English
60p. : ill.
25 cm
research & professional /academic/professional/technical Learn More
KJVS Small businesses & self-employed, KNSH Hospitality industry, WTHH Hotel & holiday accommodation guides
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