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Image for Perfect phrases for customer service

Perfect phrases for customer service

series Perfect Phrases
eBook 16 Jan 2011
Publisher McGraw-Hill
ISBN: 9780071759298
Dewey: 658.812
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£17.10
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Image for Master data management and data governance

Master data management and data governance

eBook 1 Jan 2011
Publisher McGraw-Hill
ISBN: 9780071744591
Dewey: 658.8120285574
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£72.00
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Image for Sales coaching: making the great leap from sales manager to sales coach

Sales coaching: making the great leap from sales manager to sales coach

eBook 16 Jan 2009
Publisher McGraw-Hill
ISBN: 9780071603812
Dewey: 658.81
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£36.00
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Image for Major account sales strategy

Major account sales strategy

eBook 16 May 1989
Publisher McGraw-Hill
ISBN: 9780071708401
Dewey: 658.81
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Image for Service innovation: how to go from customer needs to breakthrough services

Service innovation: how to go from customer needs to breakthrough services

eBook 25 Jun 2010
Publisher McGraw-Hill
ISBN: 9780071717861
Dewey: 658.812
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Image for Voice-of-the-customer marketing: a revolutionary five-step process to create customers who care, spend, and stay

Voice-of-the-customer marketing: a revolutionary five-step process to create customers who care, spend, and stay

eBook 22 Oct 2010
Publisher McGraw-Hill
ISBN: 9780071743082
Dewey: 658.812
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Image for Every business has an inside advantage

Every business has an inside advantage

eBook 26 Sep 2007
Publisher McGraw-Hill
ISBN: 9780071762571
Dewey: 658.812
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Image for The ten demandments: universal truths for success in the age of the customer

The ten demandments: universal truths for success in the age of the customer

eBook 16 Jun 2002
Publisher McGraw-Hill
ISBN: 9780071415682
Dewey: 658.812
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Image for Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff

Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff

eBook 16 Jan 2003
Publisher McGraw-Hill
ISBN: 9780071428927
Dewey: 658.812
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Image for The essential sales management handbook: your secret weapon to success

The essential sales management handbook: your secret weapon to success

series Sellingpower Library
Ebook 1 Jan 2007
Publisher McGraw-Hill
ISBN: 9780071631303
Dewey: 658.81
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Image for Perfect phrases for sales presentations: hundreds of ready-to-use phrases for delivering powerful and persuasive presentations

Perfect phrases for sales presentations: hundreds of ready-to-use phrases for delivering powerful and persuasive presentations

series Perfect Phrases Series
eBook 11 Dec 2009
Publisher McGraw-Hill
ISBN: 9780071635257
Dewey: 658.8106
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Image for Everything I know about sales success: the world's greatest business minds reveal their winning secrets

Everything I know about sales success: the world's greatest business minds reveal their winning secrets

series Selling power
eBook 16 Jun 2006
Publisher McGraw-Hill
ISBN: 9780071491570
Dewey: 658.81
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Image for The solution-centric organization

The solution-centric organization

eBook 16 Jun 2006
Publisher McGraw-Hill
ISBN: 9780071491662
Dewey: 658.81
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Image for The mind of the customer: how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success

The mind of the customer: how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success

Ebook 16 Mar 2006
Publisher McGraw-Hill
ISBN: 9780071501682
Dewey: 658.81
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Image for The big book of customer service training games: quick, fun activities for all customer facing employees

The big book of customer service training games: quick, fun activities for all customer facing employees

series Big Book Series
eBook 16 Oct 1998
Publisher McGraw-Hill
ISBN: 9780071501828
Dewey: 658.812
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Image for Care packages for your customers

Care packages for your customers

eBook 16 Jun 2007
Publisher McGraw-Hill
ISBN: 9780071509480
Dewey: 658.812
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Image for CRM at the speed of light: essential customer strategies for the 21st century

CRM at the speed of light: essential customer strategies for the 21st century

eBook 11 Dec 2009
Publisher McGraw-Hill
ISBN: 9780071590464
Dewey: 658.81202854678
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Image for Prescription for excellence: leadership lessons for creating a world class customer experience from UCLA Health System

Prescription for excellence: leadership lessons for creating a world class customer experience from UCLA Health System

eBook 1 Jun 2011
Publisher McGraw-Hill
ISBN: 9780071773904
Dewey: 658.812
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Image for The customer experience edge: technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge: technology and techniques for delivering an enduring, profitable and positive experience to your customers

Ebook 1 Dec 2011
Publisher McGraw-Hill
ISBN: 9780071786966
Dewey: 658.812
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Image for Customers first: dominate your market by winning them over where it counts the most

Customers first: dominate your market by winning them over where it counts the most

Ebook 1 Apr 2012
Publisher McGraw-Hill
ISBN: 9780071787888
Dewey: 658.812
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Image for CRM at the speed of light: capturing and keeping customers in Internet real time

CRM at the speed of light: capturing and keeping customers in Internet real time

eBook 1 Aug 2004
Publisher McGraw-Hill
ISBN: 9780072264401
Dewey: 658.81202854678
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Image for The Apple experience: secrets to building insanely great customer loyalty

The Apple experience: secrets to building insanely great customer loyalty

Ebook 1 Apr 2012
Publisher McGraw-Hill
ISBN: 9780071793216
Dewey: 658.812
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Image for Likeable business: why today's consumers demand more and how leaders can deliver

Likeable business: why today's consumers demand more and how leaders can deliver

eBook 13 Oct 2012
Publisher McGraw-Hill
ISBN: 9780071800488
Dewey: 658.812
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Image for The outside-in corporation: how to build a customer-centric organization for breakthrough results

The outside-in corporation: how to build a customer-centric organization for breakthrough results

eBook 26 Oct 2005
Publisher McGraw-Hill
ISBN: 9780071801522
Dewey: 658.812
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Image for Rethinking the sales force: redefining selling to create and capture customer value

Rethinking the sales force: redefining selling to create and capture customer value

eBook 16 Mar 1999
Publisher McGraw-Hill
ISBN: 9780071371261
Dewey: 658.81
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Image for Customer Relationship Management

Customer Relationship Management

series A briefcase book
Ebook 16 Oct 2001
Publisher McGraw-Hill
ISBN: 9780071394123
Dewey: 658.812
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Image for The customer service solution: managing emotions, trust, and control to win your customer's business

The customer service solution: managing emotions, trust, and control to win your customer's business

eBook 1 Jul 2013
Publisher McGraw-Hill
ISBN: 9780071809993
Dewey: 658.812
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Image for Loyalty 3.0: how big data and gamification are revolutionizing customer and employee engagement

Loyalty 3.0: how big data and gamification are revolutionizing customer and employee engagement

Ebook 1 Jul 2013
Publisher McGraw-Hill
ISBN: 9780071813389
Dewey: 658.812
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Image for The customer culture imperative: a leader's guide to driving superior performance

The customer culture imperative: a leader's guide to driving superior performance

Ebook 1 Jan 2014
Publisher McGraw-Hill
ISBN: 9780071819824
Dewey: 658.812
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Image for 7 tenets of Taxi Terry: how every employee can create and deliver the ultimate customer experience

7 tenets of Taxi Terry: how every employee can create and deliver the ultimate customer experience

Ebook 23 Jun 2014
Publisher McGraw-Hill
ISBN: 9780071822213
Dewey: 658.812
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