Search Results - KJSU
Order within 4hrs 8mins for Next Day Delivery
View Basket
Sign Out
Early Years View All
BrowseEarly YearsPrimarySecondaryFurther EducationAcademicVLeBooks
Top Categories
Popular TitlesBook BundlesComing SoonNew & NoteworthyAccelerated ReaderTikTok Made Me Read It
Non-Fiction Books
Biography & MemoirsHistoryMusicSportWildlifeView More...
Publisher
Crown HouseDorling Kindersley (DK)GMC DistributionMacmillanWileyView More...
Fiction Books
Animal storiesClassic crimeEnviroment storiesFantasyGraphic NovelsView More...
Author
David AlmondKwame AlexanderMalorie BlackmanSarah CrossanWilliam ShakespeareView More...
Children's Books
Bedtime StoriesBig BooksBoard BooksPicture BooksSoft Toys & GamesView More...
eBooks
AcademicCollectionsNew eBooksPrimary Box SetsPromotionsSecondary Box sets
Popular Topics
Black Lives, Black HistoryDiversity MattersFantastic FemalesLGBTQ+Mental Health AwarenessLooking After Our Planet
Not To Be Missed
Book ReviewsBlogEnglish MasteryOfficial Book AwardsSchool Book AwardsYoto Carnegies
Other
DictionariesDVD’sExam BoardsScotland ResourcesSENDTimeline of Events
Nursery Essentials
100 Essential Picture BooksFairytales & FablesNursery Rhymes & SongsSound BooksStory Board BooksTouch and Feel
Topics
Animal StoriesDinosaursFestivals & CelebrationsFunny StoriesPeople Who Help UsView More...
First Learning
ABC and First WordsColoursNumbers & CountingRhyming & WordplaySeasons & TimeView More...
Conversation Starters
Black Lives, Black HistoryBooks to Inspire ReadingDiversity MattersLooking after our PlanetRefugees & ImmigrationStarting School
Favourite Characters
BlueyElmerPaddingtonPeppa PigThe GruffaloView More...
Personal Development
All Kinds of FamiliesCelebrating GrandparentsFantastic FemalesFirst ExperiencesMental HealthPositively Me!
Favourite Series
Baby Touch & FeelCampbell Busy BooksFirst Questions & AnswersLadybird First Favourite TalesThat's Not My…View More...
Classroom Essentials
Big BooksNumiconPie Corbett CollectionsReading SchemesTeacher Resources/CPDToys and Games
Authors/Illustrators
Dapo AdeolaJoseph CoelhoJulia DonaldsonTom FletcherSue HendraView More...
Browns Recommends
Book BundlesCarnegie Medal for IllustrationGreat Books to Read AloudNew & NoteworthyOfficial Book AwardsTimeline of Events
Reading and Phonics
Accelerated ReaderAR Kids Reading Report '23AR: Newly QuizzedBook BandsPie Corbett CollectionsReading Schemes
Topics
Fiction by Genre – KS1Fiction by Genre – KS2Topic Collections - Early YearsTopic Collections - KS1Topic Collections - KS2
Reading Support
Dual & Foreign LanguageHow to Write a StoryPicture Books for KS1Picture Books for KS2Reluctant & Dyslexic ReadersWordless Picture Books
Conversation Starters
Black Lives, Black HistoryDiversity MattersFantastic FemalesFestivals & CelebrationsLooking After Our PlanetRefugees & Immigration
Reading for Pleasure
Fantastic FactsFavourite Classroom ReadsFilm & TV AdaptationsGraphic NovelsNarrative Non-FictionRead Around the World
Personal Development
Bullying AwarenessInspirational LivesMental HealthPeople Who Help UsRead for Empathy 2024Starting Secondary School
Library Collections
100 Best Fiction for Y1-Y6100 Best Non-Fiction for Y1-Y6Favourite Authors, A-ZSeries: Early Readers & KS1Series: Lower KS2Shakespeare
Classroom Essentials
11+ ExamsDictionariesNumiconScotland ResourcesTeacher Resources/CPDWales Resources
Browns Bestsellers
Bestselling New FictionBestselling New Non-FictionBook BundlesEssential PoetryFavourite AudiobooksTop 50 Graphic Novels
Browns Recommends
2023 Award WinnersChildren's Laureate 2022-2024New and NoteworthyOfficial Book AwardsSchool Book AwardsTimeline of Events
Reading for Pleasure
Favourite Authors A-ZGraphic Novels & MangaNarrative Non-FictionRead Around the WorldTikTok Made Me Read ItTV and Film Adaptations
GCSE by Exam Board
AQAEdexcelIGCSEOCRWJEC / EduqasView More...
Fiction by Genre
HistoricalHumourRomanceShort StoriesThrillersView More...
Key Debates & Topics
Black Lives, Black HistoryConflicts & TerrorismDiversity MattersMaking Sense of Our WorldOur Planet in DangerRefugees & Immigration
Non-Fiction by Subject
BiographiesGeographyHistoryHobbiesSportView More...
Personal Development
Bullying AwarenessCareersFantastic FemalesManaging Exam StressMental HealthRead for Empathy 2024
Reading Support
Accelerated ReaderDual & Foreign LanguageGraded Readers (CEFR)English MasteryReluctant & Dyslexic ReadersShakespeare
Classroom Essentials
DictionariesNorthern Ireland (CCEA)Scotland ResourcesTeacher Resources/CPDWales Resources
Browns Bestsellers
Audio BooksBestselling New FictionBestselling New Non-FictionEssential PoetryTop 30 Graphic Novels - KS3Top 30 Graphic Novels - KS4
Browns Recommends
2023 Award WinnersAR Kids Reading Report '23Book BundlesNew and NoteworthyOfficial Book AwardsTimeline of Events
Reading for Pleasure
Feel Good FictionFilm and TV AdaptationsGraphic Novels & MangaMyths RetoldTikTok Made Me Read ItView More...
A-Level by Exam Board
AQAEdexcelIALOCRWJEC / EduqasView More...
Fiction by Genre
CrimeFantasyHistoricalRomantic FictionSci-FiView More...
A-Level: Wider Reading
ArtEconomicsMusicPhilosophyShakespeareView More...
Non-Fiction by Subject
BiographiesNarrative Non-FictionPopular ScienceStudent CookbooksTrue CrimeUK Politics
Student Essentials
CareersManaging Exam StressMoney MattersReady for Uni - Reading ListsStudy SkillsView More...
Key Debates & Topics
Black Lives, Black HistoryDiversity MattersFantastic FemalesMental HealthOur Planet in DangerRefugees & Immigration
Classroom Essentials
Graded Readers (CEFR)Northern Ireland (CCEA)Scotland ResourcesT LevelsTeacher Resources/CPDWales Resources
Browns Bestsellers
Best New BiographiesBestselling New FictionBestselling New Non-FictionEssential PoetryNow StreamingQuick Reads
Browns Recommends
2023 Award WinnersAcademic NewsletterDVD CollectionsNew and NoteworthyOfficial Book AwardsTimeline of Events
Reading for Pleasure
Books by Authors of ColourGraphic NovelsLGBTQ+ Fiction Now StreamingTikTok Made Me Read It View more...
Education Studies
Early Childhood StudiesEarly Years TeachingEducation StudiesPrimary TeachingSecondary TeachingSEN Teaching
Student Essentials
Academic Writing & Research Careers Cooking on a BudgetMental HealthMoney Matters View More...
Health and Medicine
Biomedical ScienceDentistryMedicineMidwiferyNursing (Adult)View More...
Key Debates & Topics
AIConflicts Equality, Inclusion, Diversity Human Migration Net Zero Politics
Law and Politics
Criminal Law European Law Family Law International Relations Law of Tort View More...
Arts and Humanities
Art & Design Drama English Language English Literature Film Studies View More...
Sciences/Engineering
BiologyChemistryEngineeringGeographyPhysicsView More...
Business
Accounting Economics Entrepreneurship ManagementMarketing View More...
Browns Recommends
2023 Award WinnersAcademic NewsletterBestselling eBooksNew and NoteworthyOfficial Book AwardsTimeline of Events
About VLeBooks
Register for VLeBooksApplication FormRequest Inspection CopiesLeave FeedbackFAQsTerms and Conditions
Further Education
Foreign Language titlesGraphic Novels & MangaLGBTQ+Mental HealthNew FictionView More...
Teacher Hub
CPDEarly Years TeachingPrimary TeachingSecondary TeachingSEN / SENDWellbeing for Teachers
FE Curriculum
A Level by SubjectCambridge A-LevelIB DiplomaNorthern Ireland (CCEA)Scotland: Highers/Adv HighersVocational Training
Primary
Favourite Authors A-ZKS1 FictionKS2 FictionMental HealthPrimary Topics View More...
Academic
BiographiesCrime FictionMyths RetoldNew FictionRomance FictionWordsworth Classics
Secondary
Favourite SeriesFiction by GenreKS3 FictionKS4 FictionReluctant & Dyslexic ReadersView More...
Academic Subjects
AccountingBritish PoliticsDentistryMarketingPsychologyView More...
Secondary Curriculum
CareersGCSE by SubjectGraded Readers (CEFR)IGCSENorthern Ireland (CCEA)Scotland: National 4/5
Browns Recommends
2023 Award WinnersBestsellersExclusive CollectionsNew eBooksVLeBooks Promotions
Saved Searches
My Saved Searches

Product Category

Availability

Format

Category

Price

to
Image for Unreasonable Hospitality

Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

Hardback 25 Jan 2024
Publisher Ebury Edge
ISBN: 9781529146813
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
355 in Stock Need More ?
Image for Raving Fans!

Raving Fans!

series The one minute manager
Paperback / softback 15 Jun 1998
Publisher HarperCollins
ISBN: 9780006530695
Dewey: 658.812
£7.49
RRP £9.99 Save 25%
27 in Stock Need More ?
Image for The 10-Second Customer Journey

The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world

Paperback / softback 11 Jun 2024
ISBN: 9781788605038
Dewey: 658.4062
£13.59
RRP £16.99 Save 20%
20 in Stock Need More ?
Image for Retail

Retail

series BookLife Non-Fiction Readers
Paperback / softback 1 Apr 2024
ISBN: 9781805051053
Dewey: 658.87
£3.74
RRP £4.99 Save 25%
19 in Stock Need More ?
Image for Coffee's for Closers

Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read

Hardback 25 May 2023
ISBN: 9780857089557
Dewey: 658.85
£14.24
RRP £18.99 Save 25%
9 in Stock Need More ?
Image for Be Our Guest (10th Anniversary Updated Edition)

Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service

Hardback 8 Nov 2011
Publisher Disney Editions
ISBN: 9781423145844
Dewey: 791.06875924
£17.99
RRP £23.99 Save 25%
3 in Stock Need More ?
Image for The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
2 in Stock Need More ?
Image for The Experience Economy, With a New Preface by the Authors

The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money

Hardback 10 Dec 2019
ISBN: 9781633697973
Dewey: 658.56
£18.40
RRP £23.00 Save 20%
3 in Stock Need More ?
Image for Customer Experience For Dummies

Customer Experience For Dummies

Paperback / softback 20 Jan 2015
Publisher For Dummies
ISBN: 9781118725603
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
2 in Stock Need More ?
Image for The Human Experience

The Human Experience : How to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
3 in Stock Need More ?
Image for This Is Service Design Methods

This Is Service Design Methods : A Companion to This Is Service Design Doing

Paperback / softback 31 Aug 2018
Publisher O'Reilly Media
ISBN: 9781492039594
Dewey: 658.812
£29.99
RRP £39.99 Save 25%
8 in Stock Need More ?
Image for Brilliant Customer Service

Brilliant Customer Service

series Brilliant Business
Paperback / softback 28 Oct 2010
ISBN: 9780273738077
Dewey: 658.812
£11.24
RRP £14.99 Save 25%
1 in Stock Need More ?
Image for The Journey Mapping Playbook

The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

series De Gruyter Business Playbooks
Paperback / softback 12 Oct 2020
Publisher De Gruyter
ISBN: 9783110641110
Dewey: 658.812
£24.80
RRP £31.00 Save 20%
3 in Stock Need More ?
Image for Managing Customer Experience and Relationships

Managing Customer Experience and Relationships : A Strategic Framework

series Wiley Corporate F&a Series
Hardback 13 Jun 2022
ISBN: 9781119815334
Dewey: 658.812
£63.75
RRP £75.00 Save 15%
2 in Stock Need More ?
Image for Supercharging the Customer Experience

Supercharging the Customer Experience : How organizational alignment drives performance

Paperback / softback 30 May 2024
Publisher LID Publishing
ISBN: 9781915951281
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
Image for Winning on Purpose

Winning on Purpose : The Unbeatable Strategy of Loving Customers

Hardback 7 Dec 2021
ISBN: 9781647821784
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
3 in Stock Need More ?
Image for Five Star Service

Five Star Service : How to deliver exceptional customer service

Paperback / softback 17 Sep 2015
Publisher Pearson Business
ISBN: 9781292100203
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
4 in Stock Need More ?
Image for Dealing with Difficult People

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

series Creating success
Paperback / softback 3 Jul 2022
Publisher Kogan Page Ltd
ISBN: 9781398606159
Dewey: 658.3145
£7.79
RRP £12.99 Save 40%
5 in Stock Need More ?
Image for The Customer Success Economy

The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

Hardback 29 Jun 2020
ISBN: 9781119572763
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
3 in Stock Need More ?
Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
2 in Stock Need More ?
Image for The Values Economy

The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance

Paperback / softback 11 Mar 2021
Publisher LID Publishing
ISBN: 9781912555802
Dewey: 658.8
£11.24
RRP £14.99 Save 25%
3 in Stock Need More ?
Image for The Come Back Culture – 10 Business Practices That Create Lifelong Customers

The Come Back Culture – 10 Business Practices That Create Lifelong Customers

Hardback 12 Jul 2022
ISBN: 9781540901972
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
3 in Stock Need More ?
Image for Seeing the How

Seeing the How : Transforming What People Do, Not Buy, To Gain Market Advantage

Hardback 2 May 2023
Publisher Matt Holt Books
ISBN: 9781637742952
Dewey: 658.827
£18.75
RRP £25.00 Save 25%
3 in Stock Need More ?
Image for The Customer-Base Audit

The Customer-Base Audit : The First Step on the Journey to Customer Centricity

Paperback / softback 1 Nov 2022
ISBN: 9781613631607
Dewey: 658.812
£17.59
RRP £21.99 Save 20%
2 in Stock Need More ?
Image for Customer Service: Pearson New International Edition

Customer Service: Pearson New International Edition : A Practical Approach

Paperback / softback 1 Nov 2013
ISBN: 9781292040356
Dewey: 658.812
£49.49
RRP £54.99 Save 10%
1 in Stock Need More ?
Image for The Connected Company

The Connected Company

Paperback / softback 6 Jan 2015
Publisher O'Reilly Media
ISBN: 9781491919477
Dewey: 658.872
£17.99
RRP £23.99 Save 25%
2 in Stock Need More ?
Image for Customer Relationship Management

Customer Relationship Management : Concept, Strategy, and Tools

series Springer Texts in Business and Economics
Hardback 4 May 2018
ISBN: 9783662553800
Dewey: 658.812
£59.99
RRP £74.99 Save 20%
2 in Stock Need More ?
Image for Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Hardback 16 Jul 2013
ISBN: 9780071813372
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
2 in Stock Need More ?
Image for Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Paperback / softback 16 Jun 2017
ISBN: 9781260011838
Dewey: 658.812
£19.99
RRP £24.99 Save 20%
2 in Stock Need More ?
Image for The Pricing Model Revolution

The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline

Hardback 26 May 2022
ISBN: 9781119900573
Dewey: 658.816
£22.49
RRP £29.99 Save 25%
2 in Stock Need More ?
Add to basket
Prev
123
...
129
Next
Browns Books Logo Footer +44 (0) 1482 384660

Our Services

Policies

Help & Contact

Browns Books © 2014-2024 All rights reserved [rev: 1.3.52.41]