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Key element guide.: (ITIL service operation)

ITIL service strategy.

ITIL service design.

ITIL continual service improvement.

ITIL Foundation handbook.

ITIL lite: a road map to full or partial ITIL implementation

Secrets of service level management: a process owner's guide

Collaborative consulting: service management scenarios

Operational support and analysis: ITIL intermediate capability handbook.

Release, control and validation: ITIL intermediate capability handbook.

Collaborative Consulting: Service Management Scenarios

Interfacing and Adopting ITIL and COBIT

Service management online: creating a successful service request catalogue

ITIL service transition.

ITIL service operation.

ITIL Service Design

ITIL Service Operation

ITIL Continual Service Improvement

Key element guide.: (ITIL service strategy)

Key element guide.: (ITIL service design)

Key element guide.: (ITIL service transition)

Key element guide.: (ITIL continual service improvement)

Building an ITIL-based Service Management Department

Secrets of Service Level Management: A process owner's guide

ITIL Foundation Handbook.

Key Element Guide ITIL Service Strategy.

Key Element Guide ITIL Service Design.

Key Element Guide ITIL Service Transition.

Key Element Guide ITIL Service Operation.

Key Element Guide ITIL Continual Service Improvement.

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