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Customer Service and Social Media

Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues & Everyone Else You Meet

The Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World

Introduction to Service: What It Is and What It Should Be

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Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor

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Summary of The Innovator's Dilemma: by Clayton M. Christensen Includes Analysis

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Customer Experience Management Rebooted : Are you an Experience brand or an Efficiency brand?

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Do Not Rent List

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Treasure Hunt: A Common-Sense Approach to Building a Successful Sales Career

Top 10 Tips For Your Top 10 Customers

Reading and Writing in Customer Service : Analysing Information / Functional Skills - Learner Workbook

Firm competitive advantage through relationship management: a theory for successful sustainable growth

Thank God It's Sunday!: The Gospel of Customer Service

Winning with the Customer from Hell : A Survival Guide

Is Anybody There? : Improving Performance in Answering Letters and Telephones

Measuring Business Relationship Success : The Case of an Industrial Textiles Manufacturer

Priceless: Beyond Customer Care to Customer Delight

Take it from the Top - Book 1

Dynamore! 5 Steps to Dynamic Customer Service and More

Customer Relationship Management

Positive Coach Approach: Call Center Coaching for High Performance

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