Synchroservice!: The Innovative Way to Build a Dynasty of Customers

Synchro service--an organization-wide commitment to seamless, consistent, customer-driven service--can lead to higher customer loyalty, stronger supplier relations, and an undeniable competitive edge.

Schonberger, teaming up with Knod, adapts the best of his world-class manufacturing strategies for the service industry, giving readers everything needed to design and execute a synchronized service strategy.