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Image for Call Center Lexikon: Die wichtigsten Fachbegriffe der Branche verstandlich erklart
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Call Center Lexikon: Die wichtigsten Fachbegriffe der Branche verstandlich erklart (2008.)

Fojut, Simone
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Rund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bereichen Organisation, Management, Technik und Praxis entwickelt.

Das Call Center Lexikon" liefert eine umfassende Ubersicht uber die gebrauchlichsten Begriffe und erklart diese kurz und verstandlich.

Die alphabetische Gliederung ermoglicht eine schnelle Orientierung.

Eine wertvolle Arbeitshilfe, die auf den Schreibtisch jedes Call-Center-Managers und -Mitarbeiters gehort!

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£24.99
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Product Details
Gabler Verlag
3834996009 / 9783834996008
eBook (Adobe Pdf)
658.81
19/11/2008
German
1 pages
Copy: 10%; print: 10%
KJMV7 Sales & marketing management, KJS Sales & marketing
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