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Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation

Part of the Perfect Phrases Series series
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Robert Bacal presents perfect phrases and scripts to help employees deal with customers in a professional way, showing how to reduce stress, find the right words to say, and handle difficult customers with ease and confidence.

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£8.96
Product Details
McGraw-Hill
0071465111 / 9780071465113
eBook (Adobe Pdf)
658.812
16/02/2005
English
175 pages
Copy: 10%; print: 10%
general /research & professional Learn More
Description based on print version record.