Hospitality Management

This major work looks at the evolution of the hospitality industry and hospitality management, with source material drawn from dedicated hospitality books and journals as well as a range of complementary sources from a variety of allied discipline areas. The focus is predominantly contemporary in recognition of the industry′s fast-changing environment, while the historical antecedents, both in terms of the origins of modern hospitality and of key pioneering research work in the area, are also included. These volumes acknowledge the internationalism of the industry and reflect how hospitality and its management vary across time and place. Volume One: The Idea of Hospitality - Past and Present PerspectivesVolume Two: The Hospitality Industry - Structures, Strategies and MarketVolume Three: The Management of People and Service in HospitalityVolume Four: Management Hospitality′s Tangible Resources - Operations, Assets and Finance