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Hotel operations management (Third edition)

By: Hayes, David K. Miller, Allisha A. Ninemeier, Jack D.

013433762X / 9780134337623
Stock expected by 23/11/2019
27 cm xix, 595 pages : illustrations (colour)
Tertiary Education (US: College)  Learn More
Previous edition: 2011.

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager.

Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance.

In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment.

Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions.

This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel?'s-and their own-success.


KNSH Hospitality industry, TTVC Hotel & catering trades

Our price£63.52
RRP £76.99
Save 17.5%