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Image for A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction

A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction

Waite, Andrew
See all formats and editions

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

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Product Details
CMP Books
1578200946 / 9781578200948
Paperback / softback
384.64
02/01/2002
United Kingdom
504 pages
152 x 229 mm, 930 grams
Professional & Vocational Learn More
KJSP Public relations, KJSU Customer services, KNT Media, information & communication industries, TJK Communications engineering / telecommunications
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