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Image for Supercharging the customer experience : how organizational alignment drives performance

Supercharging the customer experience : how organizational alignment drives performance

Paperback / softback 30 May 2024
Publisher LID Publishing
ISBN: 9781915951281
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
Image for The effortless experience : conquering the new battleground for customer loyalty

The effortless experience : conquering the new battleground for customer loyalty

Paperback / softback 26 Sep 2013
Publisher Portfolio Penguin
ISBN: 9780241003305
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
64 in Stock
Image for Friction/reward : be your customer's first choice

Friction/reward : be your customer's first choice

Paperback / softback 27 Jun 2019
Publisher Pearson Business
ISBN: 9781292234946
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
36 in Stock
Image for Managing customer relationships using customer care techniques : strategy development of an international enterprise

Managing customer relationships using customer care techniques : strategy development of an international enterprise

Paperback / softback 15 May 2024
Publisher CRC Press
ISBN: 9781032713908
Dewey: 658.812
£38.24
RRP £44.99 Save 15%
Image for How to Complain : The Essential Consumer Guide to Getting Refunds, Redress and Results!

How to Complain : The Essential Consumer Guide to Getting Refunds, Redress and Results!

Paperback / softback 17 Jul 2019
ISBN: 9780993070426
Dewey: 658.812
£12.00
RRP £15.00 Save 20%
15 in Stock
Image for Converted : the data-driven way to win customers' hearts

Converted : the data-driven way to win customers' hearts

Hardback 22 Feb 2022
Publisher Portfolio
ISBN: 9780593420652
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
14 in Stock
Image for The sales acceleration formula : using data, technology, and inbound selling to go from $0 to $100 million

The sales acceleration formula : using data, technology, and inbound selling to go from $0 to $100 million

Hardback 3 Apr 2015
ISBN: 9781119047070
Dewey: 658.81
£15.75
RRP £21.00 Save 25%
12 in Stock
Image for Unreasonable hospitality : the remarkable power of giving people more than they expect

Unreasonable hospitality : the remarkable power of giving people more than they expect

Hardback 25 Jan 2024
Publisher Ebury Edge
ISBN: 9781529146813
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
212 in Stock
Image for 5 star service : how to deliver exceptional customer service

5 star service : how to deliver exceptional customer service

Paperback / softback 17 Sep 2015
Publisher Pearson Business
ISBN: 9781292100203
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
4 in Stock
Image for The ten principles behind great customer experiences

The ten principles behind great customer experiences

series Financial Times Series
Paperback / softback 13 Dec 2012
ISBN: 9780273775089
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
3 in Stock
Image for Predictable Revenue

Predictable Revenue

Paperback / softback 8 Jul 2011
Publisher Pebblestorm
ISBN: 9780984380213
Dewey: 658.81
£9.56
RRP £11.95 Save 20%
8 in Stock
Image for Sensemaking : what makes human intelligence essential in the age of the algorithm

Sensemaking : what makes human intelligence essential in the age of the algorithm

Paperback / softback 6 Jun 2019
Publisher Abacus
ISBN: 9780349142258
Dewey: 658.812
£10.39
RRP £12.99 Save 20%
9 in Stock
Image for The customer experience book : how to design, measure and improve customer experience in your business

The customer experience book : how to design, measure and improve customer experience in your business

Paperback / softback 12 Sep 2016
ISBN: 9781292148465
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
4 in Stock
Image for The post-pandemic business playbook : customer-centric solutions to help your firm grow

The post-pandemic business playbook : customer-centric solutions to help your firm grow

Paperback / softback 14 Feb 2023
Publisher Palgrave Macmillan
ISBN: 9789811658709
Dewey: 658.812
£23.99
RRP £29.99 Save 20%
10 in Stock
Image for The new luxury experience : creating the ultimate customer experience

The new luxury experience : creating the ultimate customer experience

series Management for Professionals
Hardback 8 May 2019
ISBN: 9783030016708
Dewey: 658.812
£55.99
RRP £69.99 Save 20%
8 in Stock
Image for This is service design methods : a companion to This is service design doing

This is service design methods : a companion to This is service design doing

Paperback / softback 31 Aug 2018
Publisher O'Reilly Media
ISBN: 9781492039594
Dewey: 658.812
£29.99
RRP £39.99 Save 25%
4 in Stock
Image for It starts with clients : your 100-day plan to build lifelong relationships and revenue

It starts with clients : your 100-day plan to build lifelong relationships and revenue

Hardback 30 Apr 2020
ISBN: 9781119619109
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
9 in Stock
Image for Customer relationship management : a global approach

Customer relationship management : a global approach

Paperback / softback 24 Feb 2023
ISBN: 9781529767414
Dewey: 658.812
£42.49
RRP £49.99 Save 15%
7 in Stock
Image for The new strategic selling : the unique sales system proven successful by the world's best companies

The new strategic selling : the unique sales system proven successful by the world's best companies

Paperback / softback 3 Jun 2011
Publisher Kogan Page Ltd
ISBN: 9780749462949
Dewey: 658.81
£25.49
RRP £29.99 Save 15%
6 in Stock
Image for The frictionless organization : deliver great customer experiences with less effort

The frictionless organization : deliver great customer experiences with less effort

Hardback 21 Jun 2022
ISBN: 9781523000142
Dewey: 658.812
£22.46
RRP £29.95 Save 25%
7 in Stock
Image for Think human : the customer experience revolution in the digital age

Think human : the customer experience revolution in the digital age

Paperback / softback 3 Jan 2024
Publisher Kogan Page Ltd
ISBN: 9781398614529
Dewey: 658.812
£18.69
RRP £21.99 Save 15%
7 in Stock
Image for Relationship marketing : exploring relational strategies in marketing

Relationship marketing : exploring relational strategies in marketing

Paperback / softback 31 Mar 2011
ISBN: 9780273737780
Dewey: 658.812
£66.59
RRP £73.99 Save 10%
1 in Stock
Image for Customer success : how innovative companies are reducing churn and growing recurring revenue

Customer success : how innovative companies are reducing churn and growing recurring revenue

Hardback 19 Apr 2016
ISBN: 9781119167969
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for The human experience : how to make life better for your customers and create a more successful organization

The human experience : how to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
4 in Stock
Image for The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for Digital customer service : transforming customer experience for an on-screen world

Digital customer service : transforming customer experience for an on-screen world

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for The thank you economy

The thank you economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
2 in Stock
Image for Hug your customers : love the results

Hug your customers : love the results

Paperback / softback 4 Mar 2004
Publisher Penguin Books Ltd
ISBN: 9780141015224
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
2 in Stock
Image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
5 in Stock
Image for The customer copernicus : how to be customer led

The customer copernicus : how to be customer led

Paperback / softback 17 May 2021
Publisher Routledge
ISBN: 9780367564636
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
5 in Stock
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