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Total Quality: a Customer Focus

Hardback 27 Jul 1999
ISBN: 9780748271443
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25 Tips for Excellent Customer Service

Hardback 24 Mar 1995
ISBN: 9780273609735
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Services Management : An Integrated Approach

Paperback 17 Jul 2003
ISBN: 9780273673538
Dewey: 338.4068

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Out of Print

Relationship Marketing : Management of Customer Relationships

Paperback 19 Nov 2002
ISBN: 9780273676010
Dewey: 658.812
Out of Print

Customer Relationship Management

Paperback 12 May 2005
ISBN: 9780273681779
Dewey: 658.812

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Understanding and Managing Customers

Paperback 5 Oct 2004
ISBN: 9780273685623
Dewey: 658.834
Out of Print

Total Customer Satisfaction : A Strategic Approach

Paperback 22 May 1992
ISBN: 9780273034476
Dewey: 658.812094
Out of Print

Dealing With Demanding Customers : How To Turn Complaints Into Opportunities

Paperback / softback 22 Aug 1994
ISBN: 9780273607298
Dewey: 658.812
Out of Print

Power Of Relationship Marketing : Keeping Customers For Life

Paperback / softback 23 Nov 1994
ISBN: 9780273609070
Dewey: 658.8
Out of Print

25 Tips for Excellent Customer Service

Paperback 24 Mar 1995
ISBN: 9780273609742
Dewey: 658.812
Out of Print

Benchmarking Customer Service

Hardback 3 Nov 1994
ISBN: 9780273610694
Dewey: 658.812
Out of Print

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