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Total Quality: a Customer Focus

Hardback 27 Jul 1999
ISBN: 9780748271443
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25 Tips for Excellent Customer Service

Hardback 24 Mar 1995
ISBN: 9780273609735
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Out of Print

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Out of Print

Power Of Relationship Marketing : Keeping Customers For Life

Paperback / softback 23 Nov 1994
ISBN: 9780273609070
Dewey: 658.8
Out of Print

Skillscan Customer Service

by NCVQ
series Skillscan S.
Paperback 4 Jul 1995
ISBN: 9780273618713
Out of Print

Dealing With Demanding Customers : How To Turn Complaints Into Opportunities

Paperback / softback 22 Aug 1994
ISBN: 9780273607298
Dewey: 658.812
Out of Print
Out of Print

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Out of Print

Customer Service NVQ Level 3 - Workpacks 1-5

Paperback 19 Oct 1995
ISBN: 9780273622987

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25 Tips for Excellent Customer Service

Paperback 24 Mar 1995
ISBN: 9780273609742
Dewey: 658.812
Out of Print
Out of Print
Out of Print
Out of Print

Services Management : An Integrated Approach

Paperback 17 Jul 2003
ISBN: 9780273673538
Dewey: 338.4068

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Business-to-Business Marketing: A Step-by-Step Guide

Paperback / softback 17 Dec 2003
ISBN: 9780273646471
Dewey: 658.804
Out of Print