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Best practice guide for customer service professionals

Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
2 in Stock
£15.75
RRP £21.00 Save 25%
2 in Stock
£18.00
RRP £24.00 Save 25%
2 in Stock
£25.50
RRP £30.00 Save 15%
2 in Stock
£25.49
RRP £29.99 Save 15%
2 in Stock
£16.13
RRP £21.50 Save 25%
1 in Stock

Negotiating and customer satisfaction

Paperback 1 Mar 2024
Publisher Pearson
ISBN: 9780131720992
Dewey: 658.4052
£20.99

Level 3: Customer Service Specialist

Paperback / softback 31 Mar 2022
Publisher The Choir Press
ISBN: 9781789632866
Dewey: 658.812
£19.98
RRP £23.50 Save 15%

Mastering customer relations

Paperback / softback 5 May 2000
Publisher Red Globe Press
ISBN: 9780333801598
Dewey: 658.812
£28.79
RRP £31.99 Save 10%

Unleashing excellence : the complete guide to ultimate customer service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00 Save 25%

The finishing touch : how to build world-class customer service

Paperback / softback 4 Nov 2010
ISBN: 9780273713012
Dewey: 658.812
£21.59
RRP £26.99 Save 20%
£17.99
RRP £23.99 Save 25%

SugarCRM for dummies

Paperback / softback 21 Nov 2008
Publisher For Dummies
ISBN: 9780470384626
Dewey: 658.812028553
£20.24
RRP £26.99 Save 25%

CEX sells : inspirational book on valuable customer experiences

Paperback / softback 16 Nov 2017
ISBN: 9789063694449
Dewey: 658.812
£23.99
RRP £29.99 Save 20%
£17.59
RRP £21.99 Save 20%
£20.99
RRP £27.99 Save 25%

Microsoft CRM for dummies

Paperback / softback 22 Aug 2003
Publisher For Dummies
ISBN: 9780764516986
Dewey: 658.81202855369
£18.74
RRP £24.99 Save 25%

What's the secret? : to providing a world-class customer experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99 Save 25%

Customer capitalism : the new business model of increasing returns in new market spaces

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99 Save 25%
£23.96
RRP £29.95 Save 20%

The 11th commandment : transforming to "own" customers

Hardback 5 Jun 1996
ISBN: 9780471958239
Dewey: 658.8
£29.74
RRP £34.99 Save 15%

Just ask a woman : cracking the code of what women want and how they buy

Hardback 16 May 2003
ISBN: 9780471369202
Dewey: 658.8342082
£21.74
RRP £28.99 Save 25%

Human Sigma : Managing the Employee-Customer Encounter

Hardback 28 Oct 2007
Publisher Gallup Press
ISBN: 9781595620163
Dewey: 658.812
£16.79
RRP £20.99 Save 20%
£21.74
RRP £28.99 Save 25%

Branded Customer Service: The New Competitive Edge

Paperback / softback 10 Sep 2006
Publisher Berrett-Koehler
ISBN: 9781576754047
Dewey: 658.812
£15.75
RRP £21.00 Save 25%
£21.74
RRP £28.99 Save 25%
£21.24
RRP £24.99 Save 15%

Indispensable : how to become the company your customers can't live without

Hardback 24 May 2005
ISBN: 9780471703082
Dewey: 658.8343
£21.75
RRP £29.00 Save 25%

Emotional value : creating strong bonds with your customers

by BARLOW
Hardback 17 Apr 2000
Publisher Berrett-Koehler
ISBN: 9781576750797
Dewey: 658.812
£19.50
RRP £26.00 Save 25%
£17.99
RRP £23.99 Save 25%
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