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Image for The Customer Success Economy

The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

Hardback 29 Jun 2020
ISBN: 9781119572763
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
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Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
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Image for The New Customer Experience Management

The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively

Paperback / softback 11 Nov 2022
Publisher Routledge
ISBN: 9781032313412
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
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Image for CRM For Dummies

CRM For Dummies

Paperback / softback 11 Aug 2017
Publisher For Dummies
ISBN: 9781119368977
Dewey: 658.812
£16.49
RRP £21.99 Save 25%
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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Rethinking Users

Rethinking Users : The Design Guide to User Ecosystem Thinking

Hardback 3 Sep 2020
ISBN: 9789063695811
Dewey: 658.812
£22.39
RRP £27.99 Save 20%
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Image for Negotiating and Customer Satisfaction (NetEffect)

Negotiating and Customer Satisfaction (NetEffect)

Paperback 1 Mar 2024
Publisher Pearson
ISBN: 9780131720992
Dewey: 658.4052
£20.99
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Image for Dealing with Difficult People

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

series Creating success
Hardback 3 Jun 2019
Publisher Kogan Page Ltd
ISBN: 9780749498795
Dewey: 658.3145
£25.50
RRP £30.00 Save 15%
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Finishing Touch, The

Finishing Touch, The : How to Build World-Class Customer Service

series Financial Times Series
Paperback / softback 4 Nov 2010
ISBN: 9780273713012
Dewey: 658.812
£21.59
RRP £26.99
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Image for SugarCRM For Dummies

SugarCRM For Dummies

Paperback / softback 21 Nov 2008
Publisher For Dummies
ISBN: 9780470384626
Dewey: 658.812028553
£20.24
RRP £26.99
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for CEX Sells

CEX Sells : New Inspiration for Valuable Customer Experiences

Paperback / softback 16 Nov 2017
ISBN: 9789063694449
Dewey: 658.812
£23.99
RRP £29.99
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Image for Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

Paperback / softback 16 Nov 2003
ISBN: 9780071427302
Dewey: 658.85
£17.59
RRP £21.99
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Image for Customer Capitalism

Customer Capitalism

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Microsoft CRM For Dummies

Microsoft CRM For Dummies

Paperback / softback 22 Aug 2003
Publisher For Dummies
ISBN: 9780764516986
Dewey: 658.81202855369
£18.74
RRP £24.99
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Image for Customers the Day After Tomorrow

Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation

Paperback / softback 1 Dec 2017
Publisher Lannoo Publishers
ISBN: 9789401445214
Dewey: 658.812
£23.96
RRP £29.95
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Image for The Offer You Can't Refuse

The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?

Paperback / softback 2 Oct 2020
Publisher Lannoo Publishers
ISBN: 9789401470353
£24.00
RRP £30.00
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Image for Human Sigma

Human Sigma : Managing the Employee-Customer Encounter

Hardback 28 Oct 2007
Publisher Gallup Press
ISBN: 9781595620163
Dewey: 658.812
£16.79
RRP £20.99
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Image for Customer Winback

Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal

Paperback / softback 26 Mar 2001
ISBN: 9780787946678
Dewey: 658.812
£21.74
RRP £28.99
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Image for Indispensable

Indispensable : How To Become The Company That Your Customers Can't Live Without

Hardback 24 May 2005
ISBN: 9780471703082
Dewey: 658.8343
£21.75
RRP £29.00
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Image for Breakthrough Customer Service

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Hardback 9 Mar 1998
ISBN: 9780471642329
Dewey: 658.812
£21.74
RRP £28.99
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for Know Your Customer

Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction

series Total Quality Management
Paperback / softback 12 Apr 1996
ISBN: 9781557865533
Dewey: 658.812
£23.79
RRP £27.99
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Image for Managing the New Customer Relationship

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

Hardback 17 May 2013
ISBN: 9781118092217
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Umami Strategy

The Umami Strategy : Stand Out by Mixing Business with Experience Design

Paperback / softback 22 Oct 2020
ISBN: 9789063695798
Dewey: 658.4012
£20.00
RRP £25.00
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Image for The Cult of the Customer

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Hardback 21 Apr 2009
ISBN: 9780470404829
Dewey: 658.812
£17.99
RRP £23.99
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Image for Startup Employee Engagement Declines

Startup Employee Engagement Declines

Paperback / softback 24 Jul 2023
Publisher Raheel Publisher
ISBN: 9789358680768
Out of Print
Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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