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Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Finishing Touch, The

Finishing Touch, The : How to Build World-Class Customer Service

series Financial Times Series
Paperback / softback 4 Nov 2010
ISBN: 9780273713012
Dewey: 658.812
£21.59
RRP £26.99
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Customer Capitalism

Customer Capitalism

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99
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Image for Customers the Day After Tomorrow

Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation

Paperback / softback 1 Dec 2017
Publisher Lannoo Publishers
ISBN: 9789401445214
Dewey: 658.812
£23.96
RRP £29.95
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Image for The Offer You Can't Refuse

The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?

Paperback / softback 2 Oct 2020
Publisher Lannoo Publishers
ISBN: 9789401470353
£24.00
RRP £30.00
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for Know Your Customer

Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction

series Total Quality Management
Paperback / softback 12 Apr 1996
ISBN: 9781557865533
Dewey: 658.812
£23.79
RRP £27.99
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Image for The Cult of the Customer

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Hardback 21 Apr 2009
ISBN: 9780470404829
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Umami Strategy

The Umami Strategy : Stand Out by Mixing Business with Experience Design

Paperback / softback 22 Oct 2020
ISBN: 9789063695798
Dewey: 658.4012
£20.00
RRP £25.00
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Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for Customer.Community

Customer.Community : Unleashing the Power of Your Customer Base

Hardback 26 Mar 2002
ISBN: 9780787956219
Dewey: 658.81202854678
£15.74
RRP £20.99
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Image for Speaking Frankly About Customer Relationship Management

Speaking Frankly About Customer Relationship Management : Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Strategy

Hardback 17 Jan 2014
Publisher Crg Press
ISBN: 9780988914537
Out of Print
Image for Internal Marketing and Bank Customer Satisfaction

Internal Marketing and Bank Customer Satisfaction

Paperback / softback 6 Jul 2023
ISBN: 9786009028122
Out of Print
Image for Contact Center Management

Contact Center Management : From Complaint Department to Value Center

Paperback / softback 24 Oct 2018
Publisher Lannoo Publishers
ISBN: 9789401454100
Dewey: 658.812
£19.96
RRP £24.95
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Image for Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Customer Satisfaction is Worthless, Customer Loyalty is Priceless : How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Hardback 30 Jul 1998
Publisher Bard Press
ISBN: 9781885167309
Dewey: 658.812
Out of Print
Image for Best Practice Guide for Customer Service Managers

Best Practice Guide for Customer Service Managers : An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence

series Customer Service Best Practice Guides
Paperback / softback 3 Sep 2010
ISBN: 9780954874421
Dewey: 658.812
£30.00
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Image for Improving Your Measurement of Customer Satisfaction

Improving Your Measurement of Customer Satisfaction : A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

Hardback 1 May 2007
ISBN: 9780873894050
Dewey: 658.812
£26.50
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Image for The Customer and Supplier Innovation Team Guidebook

The Customer and Supplier Innovation Team Guidebook

Hardback 1 Mar 2000
Publisher ASQC/Quality Press
ISBN: 9780873894791
Dewey: 658.7
£29.00
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Image for Developing New Services

Developing New Services : Incorporating the Voice of the Customer into Strategic Service Development

Hardback 1 Mar 2003
Publisher ASQ Quality Press
ISBN: 9780873895859
Dewey: 658.812
£34.00
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Image for The Human Face of Call Centre Management

The Human Face of Call Centre Management

Paperback / softback 1 Jan 1998
Publisher Callcraft
ISBN: 9780952923916
Dewey: 384.64068
£29.90
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Image for A simple guide to Technical Sales and Field Application Engineering

A simple guide to Technical Sales and Field Application Engineering : Key steps, shortcuts, and tips for how to have a prosperous career in Sales Engineering

Paperback / softback 10 Mar 2020
ISBN: 9781916375307
£28.99
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Image for Rethink Ou Comment Repenser l'Industrie de la Creativite

Rethink Ou Comment Repenser l'Industrie de la Creativite

Hardback 23 Oct 2020
ISBN: 9781773271064
£20.99
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Image for Beraterverkauf im globalen B2B-Equipmentgeschaft

Beraterverkauf im globalen B2B-Equipmentgeschaft : Anleitung fur professionelle Verhandlungen im In- und Ausland

Mixed media product 6 Dec 2019
Publisher Springer Gabler
ISBN: 9783658274498
Dewey: 658.404
£32.99
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Image for Kommunikation fur junge Unternehmen

Kommunikation fur junge Unternehmen : Das Praxishandbuch fur Existenzgrunder und Start-ups

Mixed media product 14 Aug 2018
Publisher Springer Gabler
ISBN: 9783658167332
Dewey: 658.812
£32.99
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Image for Call Centre

Call Centre

Hardback 30 Oct 2005
ISBN: 9788176488426
Dewey: 658.812
£25.00
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Image for Marketing of Processed Fruit and Vegetables

Marketing of Processed Fruit and Vegetables

Hardback 1 Jun 2006
ISBN: 9788170353652
Dewey: 658.812
£25.00
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Image for Bank Customer Relationship in India

Bank Customer Relationship in India

Hardback 1 Jan 2002
Publisher Mohit Publications
ISBN: 9788174451200
£25.00
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