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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Dealing with Difficult People

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

series Creating success
Hardback 3 Jun 2019
Publisher Kogan Page Ltd
ISBN: 9780749498795
Dewey: 658.3145
£25.50
RRP £30.00 Save 15%
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Human Sigma

Human Sigma : Managing the Employee-Customer Encounter

Hardback 28 Oct 2007
Publisher Gallup Press
ISBN: 9781595620163
Dewey: 658.812
£16.79
RRP £20.99
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Image for Breakthrough Customer Service

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Hardback 9 Mar 1998
ISBN: 9780471642329
Dewey: 658.812
£21.74
RRP £28.99
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Image for Indispensable

Indispensable : How To Become The Company That Your Customers Can't Live Without

Hardback 24 May 2005
ISBN: 9780471703082
Dewey: 658.8343
£21.75
RRP £29.00
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for Managing the New Customer Relationship

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

Hardback 17 May 2013
ISBN: 9781118092217
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Cult of the Customer

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Hardback 21 Apr 2009
ISBN: 9780470404829
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for Crafting Customer Value

Crafting Customer Value : The Art and Science

Hardback 31 Oct 2001
ISBN: 9781557532312
Dewey: 658.812
£27.86
RRP £30.95
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Image for Customer.Community

Customer.Community : Unleashing the Power of Your Customer Base

Hardback 26 Mar 2002
ISBN: 9780787956219
Dewey: 658.81202854678
£15.74
RRP £20.99
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Image for The Best Service is No Service

The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Hardback 9 Apr 2008
ISBN: 9780470189085
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Customer Satisfaction is Worthless, Customer Loyalty is Priceless : How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Hardback 30 Jul 1998
Publisher Bard Press
ISBN: 9781885167309
Dewey: 658.812
Out of Print
Image for Happy Customers Everywhere

Happy Customers Everywhere : How Your Business Can Profit from the Insights of Positive Psychology

Hardback 31 May 2012
Publisher Palgrave Macmillan
ISBN: 9780230116450
Dewey: 658.8342
£29.99
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Image for Call Center Metrics That Matter

Call Center Metrics That Matter : Making the Organization Profitable

Hardback 1 Mar 2004
ISBN: 9781557531834
Dewey: 658.812
Out of Print
Image for The Customer and Supplier Innovation Team Guidebook

The Customer and Supplier Innovation Team Guidebook

Hardback 1 Mar 2000
Publisher ASQC/Quality Press
ISBN: 9780873894791
Dewey: 658.7
£29.00
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Image for Improving Your Measurement of Customer Satisfaction

Improving Your Measurement of Customer Satisfaction : A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

Hardback 1 May 2007
ISBN: 9780873894050
Dewey: 658.812
£26.50
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Image for Synchroservice!: The Innovative Way to Build a Dynasty of Customers

Synchroservice!: The Innovative Way to Build a Dynasty of Customers

Hardback 1 May 1994
ISBN: 9780786302451
Dewey: 650.028
Out of Print
Image for Bank Customer Relationship in India

Bank Customer Relationship in India

Hardback 1 Jan 2002
Publisher Mohit Publications
ISBN: 9788174451200
£25.00
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Image for CRM Survival Guide

CRM Survival Guide

Hardback 30 Jun 2003
Publisher Prentice Hall
ISBN: 9780130651976
Dewey: 658.812
£32.07
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Image for Total Quality: a Customer Focus

Total Quality: a Customer Focus

series Professional manager
Hardback 27 Jul 1999
ISBN: 9780748271443
£35.00
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Image for Call Centre

Call Centre

Hardback 30 Oct 2005
ISBN: 9788176488426
Dewey: 658.812
£25.00
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Image for Developing New Services

Developing New Services : Incorporating the Voice of the Customer into Strategic Service Development

Hardback 1 Mar 2003
Publisher ASQ Quality Press
ISBN: 9780873895859
Dewey: 658.812
£34.00
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Image for Marketing of Processed Fruit and Vegetables

Marketing of Processed Fruit and Vegetables

Hardback 1 Jun 2006
ISBN: 9788170353652
Dewey: 658.812
£25.00
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Image for Amaze Every Customer Every Time

Amaze Every Customer Every Time : 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Hardback 2 May 2018
ISBN: 9781626340091
Dewey: 658.812
£21.99
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Image for The Satisfied Customer

The Satisfied Customer : Winners and Losers in the Battle for Buyer Preference

Hardback 27 Nov 2007
Publisher St Martin's Press
ISBN: 9781403981974
Dewey: 658.8343
Out of Print
Image for Crm Analytics

Crm Analytics : Using Data to Find and Maximize Your Company's Most Profitable Customers

Hardback 30 Nov 2003
Publisher J Ross Publishing
ISBN: 9781932159066
Dewey: 658.812
£34.95
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