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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Dealing with Difficult People

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

series Creating success
Hardback 3 Jun 2019
Publisher Kogan Page Ltd
ISBN: 9780749498795
Dewey: 658.3145
£25.50
RRP £30.00 Save 15%
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Breakthrough Customer Service

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Hardback 9 Mar 1998
ISBN: 9780471642329
Dewey: 658.812
£21.74
RRP £28.99
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for Managing the New Customer Relationship

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

Hardback 17 May 2013
ISBN: 9781118092217
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Cult of the Customer

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Hardback 21 Apr 2009
ISBN: 9780470404829
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for Customer.Community

Customer.Community : Unleashing the Power of Your Customer Base

Hardback 26 Mar 2002
ISBN: 9780787956219
Dewey: 658.81202854678
£15.74
RRP £20.99
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Image for Amaze Every Customer Every Time

Amaze Every Customer Every Time : 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Hardback 2 May 2018
ISBN: 9781626340091
Dewey: 658.812
£21.99
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Image for The Satisfied Customer

The Satisfied Customer : Winners and Losers in the Battle for Buyer Preference

Hardback 27 Nov 2007
Publisher St Martin's Press
ISBN: 9781403981974
Dewey: 658.8343
Out of Print
Image for Healthcare Customer Service Revolution

Healthcare Customer Service Revolution : The Growing Impact of Managed Care on Patient Satisfaction

Hardback 1 Jan 1996
ISBN: 9780786308934
Dewey: 362.1068
£30.99
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Image for Crm Analytics

Crm Analytics : Using Data to Find and Maximize Your Company's Most Profitable Customers

Hardback 30 Nov 2003
Publisher J Ross Publishing
ISBN: 9781932159066
Dewey: 658.812
£34.95
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Image for Happy Customers Everywhere

Happy Customers Everywhere : How Your Business Can Profit from the Insights of Positive Psychology

Hardback 31 May 2012
Publisher Palgrave Macmillan
ISBN: 9780230116450
Dewey: 658.8342
£23.99
RRP £29.99
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Image for Accelerating Customer Relationships

Accelerating Customer Relationships : Using CRM and Relationship Technologies

Hardback 26 Sep 2000
Publisher Prentice Hall
ISBN: 9780130889843
Dewey: 658.8120285
Out of Print
Image for The Customer Loyalty Solution

The Customer Loyalty Solution

Hardback 16 Apr 2003
ISBN: 9780071363662
Dewey: 658.84
Out of Print
Image for What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Hardback 16 Sep 2005
ISBN: 9780071408677
Dewey: 658.575
Out of Print
Image for The Ultimate CRM Handbook

The Ultimate CRM Handbook

Hardback 16 Oct 2002
ISBN: 9780071409353
Dewey: 658.812
Out of Print
Image for CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time

CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time

Hardback 16 Feb 2001
ISBN: 9780072127829
Dewey: 658.81202854678
Out of Print
Image for CRM at the Speed of Light

CRM at the Speed of Light : Capturing and Keeping Customers in Internet Real Time

series ComputerWorld Books for IT Leaders S.
Hardback 16 May 2002
ISBN: 9780072224160
Dewey: 658.81202854678
Out of Print
Image for Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

Hardback 16 Nov 2008
ISBN: 9780071497046
Dewey: 658.812
Out of Print
Image for Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Hardback 16 Jun 2008
ISBN: 9780071590730
Dewey: 658.812
Out of Print
Image for How You Do... What You Do: Create Service Excellence That Wins Clients For Life

How You Do... What You Do: Create Service Excellence That Wins Clients For Life

Hardback 16 Jun 2008
ISBN: 9780071592789
Dewey: 658.812
Out of Print
Image for Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

Hardback 16 Nov 2010
ISBN: 9780071740838
Dewey: 658.812
Out of Print
Image for The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

Hardback 16 Jun 2012
ISBN: 9780071793209
Dewey: 658.812
Out of Print
Image for Managing Services Marketing

Managing Services Marketing : Text and Readings

series The Dryden Press series in marketing
Hardback 29 Jan 1999
ISBN: 9780030225192
Dewey: 658.802
Out of Print
Image for Benchmarking Customer Service

Benchmarking Customer Service

series Financial Times Series
Hardback 3 Nov 1994
ISBN: 9780273610694
Dewey: 658.812
Out of Print
Image for The Customer Challenge

The Customer Challenge

Hardback 27 Jun 1997
ISBN: 9780273626336
Dewey: 658.812
Out of Print
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