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Quality management for IT services

Computer installation and acceptance

Understanding and improving : the business perspective on your IT infrastructure

Cable Infrastructure Strategy

Management of acoustic noise

Third Party and Single Source Maintenance

Environmental standards for equipment accommodation

Secure power supplies

Human factors in the office environment

Fire precautions in IT installations

Managing a quality working environment for IT users

Management of local processors and terminals

Planning to Implement Service Management

ICT infrastructure management : version 1.0

In times of radical change

Management of Electrical Interference

ITIL service support : Part 15

Service delivery : Part 17

Business and Management Skills : Handbook for the IT Service Management Professional

The Business Perspective : Single User

Application Management

Testing an IT Service for Operational Use

Managing Supplier Relationships

Service Delivery Tools

An Introduction to Business Continuity Management

IT Infrastructure Library Practices in Small IT Units

The Office Working Environment and Information Technology

ICT Infrastructure Management

Service level management : customer focused

Cost Management for I.T. Services

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