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Image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
2 in Stock
Image for Pricing strategies : harvesting product value

Pricing strategies : harvesting product value

Paperback / softback 24 Feb 2023
ISBN: 9781526494412
Dewey: 658.816
£47.59
RRP £55.99 Save 15%
6 in Stock
Image for Selling from your comfort zone : the power of alignment marketing

Selling from your comfort zone : the power of alignment marketing

Paperback / softback 26 Jul 2022
ISBN: 9781523001620
Dewey: 658.81
£13.49
RRP £17.99 Save 25%
6 in Stock
Image for Relationship marketing : exploring relational strategies in marketing

Relationship marketing : exploring relational strategies in marketing

Paperback / softback 31 Mar 2011
ISBN: 9780273737780
Dewey: 658.812
£66.59
RRP £73.99 Save 10%
1 in Stock
Image for Customer success : how innovative companies are reducing churn and growing recurring revenue

Customer success : how innovative companies are reducing churn and growing recurring revenue

Hardback 19 Apr 2016
ISBN: 9781119167969
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

Hardback 9 Jul 2019
ISBN: 9781119531692
Dewey: 658.81
£18.75
RRP £25.00 Save 25%
5 in Stock
Image for The customer rules : the 39 essential rules for delivering sensational service

The customer rules : the 39 essential rules for delivering sensational service

Paperback / softback 7 Mar 2013
Publisher Profile Books Ltd
ISBN: 9781781251225
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
5 in Stock
Image for The human experience : how to make life better for your customers and create a more successful organization

The human experience : how to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
4 in Stock
Image for Customer experience for dummies

Customer experience for dummies

Paperback / softback 20 Jan 2015
Publisher For Dummies
ISBN: 9781118725603
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
2 in Stock
Image for Digital customer service : transforming customer experience for an on-screen world

Digital customer service : transforming customer experience for an on-screen world

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for The thank you economy

The thank you economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
2 in Stock
Image for Hug your customers : love the results

Hug your customers : love the results

Paperback / softback 4 Mar 2004
Publisher Penguin Books Ltd
ISBN: 9780141015224
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
2 in Stock
Image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
5 in Stock
Image for The customer copernicus : how to be customer led

The customer copernicus : how to be customer led

Paperback / softback 17 May 2021
Publisher Routledge
ISBN: 9780367564636
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
5 in Stock
Image for Digital human : the fourth revolution of humanity includes everyone

Digital human : the fourth revolution of humanity includes everyone

Hardback 11 May 2018
ISBN: 9781119511854
Dewey: 658.812
£21.24
RRP £24.99 Save 15%
2 in Stock
Image for Service design for business : a practical guide to optimizing the customer experience

Service design for business : a practical guide to optimizing the customer experience

Hardback 22 Jan 2016
ISBN: 9781118988923
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
2 in Stock
Image for The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for Call Centers For Dummies

Call Centers For Dummies

Paperback / softback 17 Sep 2010
Publisher For Dummies
ISBN: 9780470677438
Dewey: 658.812
£14.24
RRP £18.99 Save 25%
3 in Stock
Image for An introduction to service design : des[i]gn[i]ng the [i]nv[i]s[i]ble

An introduction to service design : des[i]gn[i]ng the [i]nv[i]s[i]ble

Paperback / softback 17 May 2018
ISBN: 9781472572585
Dewey: 658.812
£30.39
RRP £37.99 Save 20%
3 in Stock
Image for Perfect phrases for customer service

Perfect phrases for customer service

series Perfect Phrases Series
Paperback / softback 16 Jan 2011
ISBN: 9780071745062
Dewey: 658.812014
£10.39
RRP £12.99 Save 20%
2 in Stock
Image for The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

series De Gruyter Business Playbooks
Paperback / softback 12 Oct 2020
Publisher De Gruyter
ISBN: 9783110641110
Dewey: 658.812
£24.80
RRP £31.00 Save 20%
3 in Stock
Image for Sales presentations for dummies

Sales presentations for dummies

Paperback / softback 6 Nov 2015
Publisher For Dummies
ISBN: 9781119104025
Dewey: 658.8106
£13.49
RRP £17.99 Save 25%
2 in Stock
Image for The snowball system : how to win more business and turn clients into raving fans

The snowball system : how to win more business and turn clients into raving fans

Hardback 11 Oct 2018
Publisher PublicAffairs,U.S.
ISBN: 9781610399609
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
4 in Stock
Image for The sales book : how to drive sales, manage a sales team and deliver results

The sales book : how to drive sales, manage a sales team and deliver results

Paperback / softback 19 Sep 2013
ISBN: 9780273792918
Dewey: 658.81
£11.99
RRP £14.99 Save 20%
4 in Stock
Image for Game changer : how strategic pricing will reshape your business, your market, and society

Game changer : how strategic pricing will reshape your business, your market, and society

Hardback 17 Oct 2023
ISBN: 9781394190584
Dewey: 658.816
£27.74
RRP £36.99 Save 25%
4 in Stock
Image for The customer education playbook : how leading companies engage, convert, and retain customers

The customer education playbook : how leading companies engage, convert, and retain customers

Hardback 23 May 2022
ISBN: 9781119822509
Dewey: 658.812
£16.49
RRP £21.99 Save 25%
4 in Stock
Image for Mastering services pricing

Mastering services pricing

Paperback / softback 23 Jul 2015
ISBN: 9781292063362
Dewey: 658.816
£60.00
RRP £75.00 Save 20%
4 in Stock
Image for Customer communities : engage and retain customers to build the future of your business

Customer communities : engage and retain customers to build the future of your business

Hardback 7 Nov 2023
ISBN: 9781394172115
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
4 in Stock
Image for Build your community : how to turn your customers, members and audiences into a powerful online community

Build your community : how to turn your customers, members and audiences into a powerful online community

Paperback / softback 14 May 2021
Publisher Pearson Business
ISBN: 9781292329994
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
3 in Stock
Image for Do penguins eat peaches? and other unexpected ways to discover what your customers want

Do penguins eat peaches? and other unexpected ways to discover what your customers want

Paperback / softback 17 Oct 2023
ISBN: 9781788604178
Dewey: 658.812
£11.99
RRP £14.99 Save 20%
2 in Stock
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