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Perfect Customer Care

Trendmaster's Guide: Get a Jump on What Your Customer Wants Next

The strategy and tactics of pricing: a guide to growing more profitably

Angel Customers & Demon Customers

Making the number: how to use sales benchmarking to drive performance

Would you do that to your mother?: the "make mom proud" standard for how to treat your customers

The thank you economy

Fanocracy: turning fans into customers and customers into fans

You can't win a fight with your client & 49 other rules for providing great service

Le Merchandising [ePub]

Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies

Fidelisez Vos Clients En B to B

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

How to Say It: Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

What the customer wants you to know: how everybody needs to think differently about sales

Developments in the Call Centre Industry: Analysis, Changes and Challenges - 39

Customer is king: how to exceed their expectations

Firm competitive advantage through relationship management: a theory for successful sustainable growth

L'obsession Du Service Client

Vendre Plus En B to B - 2E Ed

Contemporary strategic marketing

Woo, wow, and win: service design, strategy, and the art of customer delight

The perfect salesforce: the 6 best practices of the world's best sales teams

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Hug your haters: how to embrace complaints and keep your customers

The effortless experience: conquering the new battleground for customer loyalty

Le Management Commercial - 2E Ed

Sales Force Management

Hug your customers: love the results

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