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Image for Unreasonable Hospitality

Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

Hardback 25 Jan 2024
Publisher Ebury Edge
ISBN: 9781529146813
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
320 in Stock Need More ?
Image for Raving Fans!

Raving Fans!

series The one minute manager
Paperback / softback 15 Jun 1998
Publisher HarperCollins
ISBN: 9780006530695
Dewey: 658.812
£7.49
RRP £9.99 Save 25%
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Image for The Effortless Experience

The Effortless Experience : Conquering the New Battleground for Customer Loyalty

Paperback / softback 26 Sep 2013
Publisher Portfolio Penguin
ISBN: 9780241003305
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
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Image for Supercharging the Customer Experience

Supercharging the Customer Experience : How organizational alignment drives performance

Paperback / softback 30 May 2024
Publisher LID Publishing
ISBN: 9781915951281
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
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Image for How To Become A Rainmaker

How To Become A Rainmaker

Paperback / softback 18 Jul 2013
Publisher Vermilion
ISBN: 9780091954949
Dewey: 658.812
£10.49
RRP £13.99 Save 25%
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Image for Friction/Reward

Friction/Reward : Be your customer’s first choice

Paperback / softback 27 Jun 2019
Publisher Pearson Business
ISBN: 9781292234946
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
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Image for This is Service Design Doing

This is Service Design Doing : Applying Service Design Thinking in the Real World

Paperback / softback 19 Jan 2018
Publisher O'Reilly Media
ISBN: 9781491927182
Dewey: 658.812
£29.99
RRP £39.99 Save 25%
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Image for Digital Customer Success

Digital Customer Success : Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

Hardback 27 May 2024
ISBN: 9781394205875
Dewey: 658.8120285
£17.24
RRP £22.99 Save 25%
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Image for People Love You

People Love You : The Real Secret to Delivering Legendary Customer Experiences

series Jeb Blount
Hardback 25 Jan 2013
ISBN: 9781118433249
Dewey: 658.812
£14.25
RRP £19.00 Save 25%
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Image for Converted

Converted : The Data-Driven Way to Win Customers' Hearts

Hardback 22 Feb 2022
Publisher Portfolio
ISBN: 9780593420652
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
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Image for Service Operations Management

Service Operations Management : Improving Service Delivery

Paperback / softback 2 Nov 2020
ISBN: 9781292064468
Dewey: 658.812
£59.39
RRP £65.99 Save 10%
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Image for Think Human

Think Human : The Customer Experience Revolution in the Digital Age

Paperback / softback 3 Jan 2024
Publisher Kogan Page Ltd
ISBN: 9781398614529
Dewey: 658.812
£18.69
RRP £21.99 Save 15%
7 in Stock Need More ?
Image for The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
2 in Stock Need More ?
Image for The First-Time Manager: Sales

The First-Time Manager: Sales

series First-Time Manager Series
Paperback / softback 26 Oct 2023
ISBN: 9781400241514
Dewey: 658.81
£11.24
RRP £14.99 Save 25%
14 in Stock Need More ?
Image for Selling from Your Comfort Zone

Selling from Your Comfort Zone : The Power of Alignment Marketing 

Paperback / softback 26 Jul 2022
ISBN: 9781523001620
Dewey: 658.81
£13.49
RRP £17.99 Save 25%
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Image for Brilliant Customer Service

Brilliant Customer Service

series Brilliant Business
Paperback / softback 28 Oct 2010
ISBN: 9780273738077
Dewey: 658.812
£11.24
RRP £14.99 Save 25%
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Image for Digital Customer Service

Digital Customer Service : Transforming Customer Experience for an On-Screen World

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock Need More ?
Image for The New Successful Large Account Management

The New Successful Large Account Management : How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets

Paperback / softback 3 Jun 2011
Publisher Kogan Page Ltd
ISBN: 9780749462901
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
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Image for Predictable Revenue

Predictable Revenue

Paperback / softback 8 Jul 2011
Publisher Pebblestorm
ISBN: 9780984380213
Dewey: 658.81
£9.56
RRP £11.95 Save 20%
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Image for Practical Salesforce Architecture

Practical Salesforce Architecture : Understanding and Deploying the Salesforce Ecosystem for the Enterprise

Paperback / softback 20 Oct 2023
Publisher O'Reilly Media
ISBN: 9781098138288
Dewey: 658.812
£33.74
RRP £44.99 Save 25%
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Image for The Work Smarter Guide to Sales

The Work Smarter Guide to Sales : The 5-week Shortcut to Superb Sales Performance

series Work Smarter Series
Paperback / softback 13 Jun 2024
Publisher Robinson
ISBN: 9781472148902
Dewey: 658.81
£11.99
RRP £14.99 Save 20%
Image for The Journey Mapping Playbook

The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

series De Gruyter Business Playbooks
Paperback / softback 12 Oct 2020
Publisher De Gruyter
ISBN: 9783110641110
Dewey: 658.812
£24.80
RRP £31.00 Save 20%
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Image for Sales Presentations For Dummies

Sales Presentations For Dummies

Paperback / softback 6 Nov 2015
Publisher For Dummies
ISBN: 9781119104025
Dewey: 658.8106
£13.49
RRP £17.99 Save 25%
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Image for Managing Customer Experience and Relationships

Managing Customer Experience and Relationships : A Strategic Framework

series Wiley Corporate F&a Series
Hardback 13 Jun 2022
ISBN: 9781119815334
Dewey: 658.812
£63.75
RRP £75.00 Save 15%
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Image for Game Changer

Game Changer : How Strategic Pricing Shapes Businesses, Markets, and Society

Hardback 17 Oct 2023
ISBN: 9781394190584
Dewey: 658.816
£27.74
RRP £36.99 Save 25%
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Image for The Best Damn Sales Book Ever

The Best Damn Sales Book Ever : 16 Rock-Solid Rules for Achieving Sales Success!

Hardback 4 Apr 2006
ISBN: 9780471757283
Dewey: 658.81
£12.00
RRP £16.00 Save 25%
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Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
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Image for Tech-Powered Sales

Tech-Powered Sales : Achieve Superhuman Sales Skills

Paperback / softback 28 Oct 2021
ISBN: 9781400226528
Dewey: 658.81
£11.24
RRP £14.99 Save 25%
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Image for Value-Based Pricing: Drive Sales and Boost Your Bottom Line by Creating, Communicating and Capturing Customer Value

Value-Based Pricing: Drive Sales and Boost Your Bottom Line by Creating, Communicating and Capturing Customer Value

Hardback 16 Nov 2011
ISBN: 9780071761680
Dewey: 658.816
£37.59
RRP £46.99 Save 20%
3 in Stock Need More ?
Image for Sales Management For Dummies

Sales Management For Dummies

Paperback / softback 23 Oct 2015
Publisher For Dummies
ISBN: 9781119094227
Dewey: 658.81
£16.49
RRP £21.99 Save 25%
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